Desktop & Laptop Support

Comprehensive Device Setup and Configuration

Getting new devices set up correctly is critical to ensuring smooth operations from day one. Tekstro handles the full setup and configuration of your desktops and laptops, including operating system installation, user account setup, software installations, and security configurations. We ensure that every device is optimized for performance and secure from potential vulnerabilities right from the start.

On-Demand Troubleshooting and Support

Whether it’s a minor software glitch or a major hardware failure, Tekstro’s team of IT specialists is available to provide on-demand troubleshooting and quick resolutions to keep your employees up and running. We offer remote and on-site support, ensuring fast assistance no matter where your team is located. Our team diagnoses and resolves issues quickly, minimizing disruption to your daily operations.

Software Installation and Updates

Keeping software up-to-date is essential for both performance and security. Tekstro manages all your software installations, updates, and patches to ensure your devices are running the latest, most secure versions. Whether it’s deploying new business applications or updating existing software, we handle the entire process, reducing the risk of vulnerabilities caused by outdated software.

Hardware Repairs and Upgrades

As your business grows, your devices may need hardware upgrades to meet increasing demands. Tekstro provides expert hardware repairs and upgrades to extend the life of your desktops and laptops. From replacing faulty components to upgrading memory and storage for improved performance, we ensure your devices stay reliable and efficient over time.

Security and Data Protection

Tekstro takes security seriously, implementing robust antivirus solutions, firewalls, and encryption protocols to protect your desktop and laptop devices from malware, ransomware, and other cyber threats. We also ensure that sensitive data is backed up and secured, preventing potential loss from hardware failures or security breaches. Our proactive approach includes regular security audits to keep your devices safe from evolving threats.

Device Monitoring and Maintenance

Our proactive device monitoring and maintenance services ensure your desktops and laptops are always performing at their best. We track hardware health, monitor software performance, and ensure regular maintenance tasks like disk cleanup and defragmentation are carried out. This helps prevent unexpected breakdowns and extends the lifespan of your equipment.

Employee Support and Training

For businesses with remote or hybrid teams, Tekstro provides personalized employee support and training. We help your staff get the most out of their devices by offering tutorials on proper usage, troubleshooting common issues, and optimizing settings for better productivity. This hands-on support ensures your employees have the tools and knowledge they need to work efficiently, no matter where they are.